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Business Skills
243 coursesTap a course family to expand the full list of modules.
- Dealing with Supply Chain Interruptions
- Incidents & The Importance of Accurate Information
- Integrated Response & Recovery
- Testing Business Continuity (Scenarios)
- The Challenges of Communication during an Incident
- Dealing With B. Continuity and Disaster Recovery
- Developing a Contingency Plan
- Introduction to B. Emergency Preparedness Planning
- Managing Business Resilience
- The Incident Manager’s Tool Kit
- Communicating Change Effectively
- Understanding the Change Curve
- Leading Teams Through Change
- Planning and Implementing Change Successfully
- Navigating Change at Work
- Digital Coaching & Virtual Reality
- How to Prepare for a Coaching Session
- (for the employee)
- Measuring Coaching Performance
- Putting Emphasis on Holistic Wellness
- The ROI of Coaching
- Asking the Right Questions
- Building Trust & Rapport
- Creating Accountability
- Establishing a Coaching Culture
- Giving Effective Feedback
- Introduction to Coaching
- The Art of Listening
- The Importance of Goal Setting
- The Power of Silence
- Using Coaching Models
- Contract Collaboration
- Contract Execution
- Contract Renewal
- Contract Tracking & Management
- Creating a Contract
- Foundations of Corporate Finance: Principles & Practice
- Mergers, Acquisitions & Restructuring
- Capital Structure & Corporate Funding Strategies
- Corporate Valuation Methods
- Financial Leadership for Board Members
- Creating a Risk Culture
- Enterprise Risk Management
- Managing Risk in the Boardroom
- The 4 Types of Risk Management
- The Role of the Risk Register
- Business Analysis Technique - MoSCoW
- Business Analysis Technique - MOST & SWOT
- Business Analysis Technique - PESTLE
- Business Analysis Technique - Six Thinking Hats
- Business Analysis Technique - The 5 Whys
- Causal and Mechanistic Data Analysis Techniques
- Data Literacy
- Data Ownership
- Descriptive & Exploratory Data Analysis Techniques
- Developing Research Skills
- Inferential and Predictive Data Analysis Techniques
- Methods of Analyzing Qualitative & Quantitative Data
- Qualitative & Quantitative Data Analysis
- Report Writing: The Power of Visuals
- The 5 Cs of Report Writing
- The Basics of Business Writing
- The Power of Big Data
- The Stages of Report Writing
- Visualizing Data
- Qualitative Data Collection
- Digital Disruption
- Is Digital Transformation Just Change?
- Leading a Digital Transformation
- The Design Thinking Mindset
- The Four Types of Digital Transformation
- The Impact of Training on Digital Change
- The Power of Data Visualization
- What is a Digital Transformation Strategy?
- What is Digital Transformation?
- Why do you Need a Digital Culture?
- Common Financial Management Systems
- Finance & The Role of Bookkeeping
- Risk & Financial Controls
- Short-Term Cash Monitoring
- Working Capital Management
- Financial KPIs - Measuring Performance
- Financial Ratios
- Financial Risk Management
- Key Financial Statements
- The Basics of Accounting
- The Basics of Financial Management
- The Flow of Money
- The Importance of Cash Flow 3
- The Value of Budgeting
- Vulnerable Customers & Finance
- How to Write Effective OKRs
- KPIs & Employee Performance Management
- KPIs & The Golden Thread
- Leading & Lagging KPIs
- OKRs and Going Beyond Vanity Metric
- OKRs - Vision, Planning & Measuring
- OKRs vs KPIs
- Setting Business KPIs
- The Balanced Scorecard
- Types of OKRs - Committed & Aspirational
- Content Marketing
- Customer Insights & Analysis
- Developing your Marketing Strategy
- Digital Marketing: LinkedIn & Social Media
- Digital Optimization
- Email Marketing
- Influencer and Affiliate Marketing
- Planning Campaigns
- SEO & PPC
- Viral Marketing
- Brand Ambassadors
- Curating the Right Content
- Do Your Research (Brand & Product)
- Introduction to Marketing Automation
- Know Your Customers
- Show Don’t Tell
- The Power of Networking
- The Power of Social Media
- The Role of Partnerships
- Your Shop Window - Your Website
- AI-Powered Copy
- Brand Building Basics Part 1
- Brand Building Basics Part 2
- Campaign Management
- Conducting a Successful Outreach Campaign
- Content Communities
- Content Management Systems
- Content Marketing
- Copywriting Essentials
- Getting Hands-On with Google Ads
- Getting Hands-On with PPC
- Getting Started with Google Analytics
- Inbound vs. Outbound Marketing
- The Different Content Marketing Strategies
- The Marketing Funnel - From the Top to the Bottom
- The Power of Google Analytics
- The Power of Pillar Pages
- The Power of User-Generated Content
- The Role of Product Marketing
- Video Marketing
- Buddy Schemes
- Building Key Relationships
- Connecting Employees to their Purpose
- Encouraging Engagement
- Getting the Most out of Your Managers’ Playbook
- How to put a Playbook Together
- How to Understand New Business Culture
- Improving Your Team With Development Plans.
- Onboarding Staff as a New Employee
- Probation Periods: what are they good for?
- Professional Relationships & Boundaries
- Resilience as a New Manager
- Setting the Right Tone
- Spending Time with Departing Employees
- When Onboarding Goes Wrong
- Working with HR
- Introduction to Agile and Scrum for Product Teams
- User Story Writing & Product Backlog Management
- Managing Product Handoffs
- Release Planning & Roadmap Management
- Iteration & Minimum Viable Product (MVP)
- Stakeholder Management for Product Owners
- Product Vision & Strategy
- KPIs for Product Owners
- Risk Management in Product Ownership
- KPIs for Product Managers
- Structuring Your Product Team
- Gathering Effective Feedback
- Growth Product Management
- Feature Product Management
- Technical Product Management
- Activity & Resource Planning
- Developing a Budget (Cost Estimating)
- Ensuring Customer Satisfaction
- Managing Project Risk
- Monitoring Progress
- Organizing & Motivating a Team
- Producing Reports
- Project Management Methodologies 1
- Project Management Methodologies 2
- Time Management in Projects
- Closing a Project
- Executing a Project
- Initiating a Project
- Monitoring a Project
- Planning a Project
- Agile in Practice
- Choosing the Right Project Methodology
- Kanban in Practice
- Scrum in Practice
- Waterfall in Practice
- Quality Assurance
- Quality Control
- Quality Control Planning
- Quality Control vs. Quality Assurance
- Quality Improvement
- Applying Six Sigma
- Six Sigma - Kaizen
- Six Sigma - Lean
- Six Sigma - DMAIC Process
- Six Sigma - Roles & Responsibilities
- How to Work Remotely (Employee Version)
- Remote Culture
- Remote Working & Workplace Harassment
- Remote Workspace
- A Walkthrough of Business Operating Models
- Business Model Innovation
- Crisis Management & Adapting Strategies
- Formulating a Winning Strategy
- Global & Market Entry Strategies
- Integrating Ethics into Strategy Development
- Measuring & Evaluating Strategy Success
- Scenario Planning & Risk Management
- Strategic Leadership & Strategy Success
- Gaining Efficiency: Inventory Management
- Supply Chain & Risk Management
- Supply Chain & Social Responsibility
- Sustainable Supply Chain
- The Competitive Advantages of Supply
- Chain Management
- The Role of Logistics
- Transparent Supply Chain Processes
- Workforce Management
- High-Performing Teams Framework - Adjourning
- High-Performing Teams Framework - Forming
- High-Performing Teams Framework - Norming
- High-Performing Teams Framework - Performing
- High-Performing Teams Framework – Storming
- Celebrating Differences & Diversity
- Celebrating Success
- Collaborative Working
- Communicating Openly
- Communicating with a Millennial
- Dealing with Difficult Personalities
- Encouraging Different Opinions
- Leading with Trust & Respect
- Millennials and Technology
- Roles & Responsibilities
- Setting Common Goals
- The Power of Team Working
- Training Millennials
- What is a Millennial
Human Resources
142 coursesTap a course family to expand the full list of modules.
- Current vs. Future State Mapping
- Early Warning Signs of a Toxic Culture
- Employee Recognition
- How do you Change Culture?
- Leading a Cultural Movement
- Organizational Culture Models
- The Four Types of Company Culture
- The Risk of Echo Chambers
- The Role of Leadership in Company Culture
- The Shadow Organization
- Becoming an Inclusive Leader
- Confronting Discrimination
- Digital Accessibility
- Gender Inclusion
- LGBT Awareness and Inclusion
- Recognizing Your Privilege
- The Key Values of Equality, Diversity and Inclusion
- The Value of Diversity and Inclusion in the Workplace
- Types of Discrimination
- Unconscious Bias
- Employee Engagement Surveys
- Employee Experience: Space, Technology & Culture
- Helping Employees Belong (before they start)
- How to focus on outcomes instead of outputs
- Increasing Retention through Journey Mapping
- Measuring the Employee Experience
- Putting the Human back into HR
- The Rise of Flexible Benefits
- The Role of Employee Champions
- Creating the Best Onboarding Experience
- Importance of Onboarding
- Onboarding Remote Teams
- Speed to Competency
- Building Employee Resilience
- Employee Engagement****
- Employee Incentive Programs
- Learning & Employee Engagement****
- Monitoring & Measuring Retention Efforts
- Recognition & Reward
- Understanding Employee Needs & Motivation
- Transparent Compensation
- Disclosure of Dismissals
- Effective Exit Meetings
- Having Tough Conversations
- Implementing a Performance Plan
- The Correct Way to Dismiss an Employee
- Building a Culture of Innovation through HR
- Bullying & Violence
- Flexible & Remote Working
- Handling Disciplinaries
- HR for Non-HR Managers
- Performance Management
- Talent Management & Development
- The Importance of Training
- Creating a Great Employee Handbook
- Cultural Ambassador: Embedding Culture & Values
- from Day 1
- Workplace Diversity
- Creating an Effective Recruitment Strategy
- HR & Change Management
- HR Metrics & Analysis
- Pulse Surveys & Continuous Feedback
- Strategic Thinking
- Succession Planning
- Hybrid Working: The Role of Leadership
- Inclusive Environment for the Hybrid Workforce
- Managing Employee Experiences
- The Perfect Hybrid Working Policy
- What is Hybrid Working?
- Adopting the Right Strategy to Learning Design
- Applying Adaptive Learning
- Creating a Learning Strategy
- Designing Effective
- Learning Interventions Learning Analytics
- Reskilling & Upskilling - The Power of Skills
- Synchronous vs. Asynchronous Learning
- The Flipped Classroom
- The Purpose of UX and UI in Learning
- Using Blended Learning
- Defining Learning Objectives
- Growth Mindset
- Learning Culture in the Workplace
- Learning ROI
- Learning Styles
- Promoting Social Learning
- Removing the Barriers to Learning
- The Power of Micro-Learning
- The Psychology of Learning
- How to Create a Psychologically Safe Workplace
- How to have a Conversation about Mental Health
- How to have a Conversation about Mental Health
- Introduction to Psychological Safety
- Building an Inclusive Recruitment Process
- Introduction to Neurodiversity
- Neurodiversity Awareness
- Neurodiversity in the Workplace
- Recognizing the Value of Neurodiverse
- Don’t Avoid Low Performance
- Encouraging Employee Stretch
- Fostering Peak Performance
- Identifying Employees’ Personal Goals
- Learning to Let your Best People Leave
- Effective questioning for One-to-One Meetings
- Having a Constructive Conversation About
- Low Performance
- How to take good notes in a Meeting
- Manager vs. Coach vs. Mentor
- Managing Short & Long-Term Sickness
- Preparing for a One-to-One Meeting (Employee)
- Preparing for a One-to-One Meeting (Manager)
- Running an Effective One-to-One Meeting
- Running One-to-One Meetings Remotely
- Career Planning
- First Impressions
- Hiring Right, First Time
- Interview Skills
- AI-Powered Recruitment
- Candidate Experience Optimization
- Compliance & Ethics in Recruitment (US Focus)
- Leveraging Analytics for Smarter Hiring Decisions
- Diversity and Inclusion in Recruitment
- Employer Branding & Recruitment Marketing
- Finding the Right Candidates
- Innovative Recruitment Methods
- Interviewing Techniques for Recruiters: Mastering
- Candidate Assessment
- Strategies for Hiring Top Talent
- Avoiding Distractions
- Being Punctual
- Meeting Deadlines
- Multi-tasking & Being Organized
- Persistence & Resilience
- Self-Management
- Staying Motivated
- The Importance of Planning
- Time Management
- Working Under Pressure
- Fine-Tuning Timeboxing
- Introduction to Timeboxing
- Sustaining the Habit of Timeboxing
- Timeboxing Mastery
- Timeboxing Strategies
Leadership
114 coursesTap a course family to expand the full list of modules.
- Building a Culture of Adaptability
- Learning through Self-Correction
- Mobilizing Others to Overcome Resistance
- Using Authority & Power (Taking Chances)
- What is Adaptive Leadership?
- Being Adaptable
- Being Resourceful
- Creative Thinking
- Critical Observation
- Dealing with Uncertainty
- Driving Innovation
- Problem-Solving
- The 7 Skills of Critical Thinking for Leaders
- The Power of Analysis
- Thinking Logically
- Complex Problem-Solving: Problem-Solving Techniques
- Complex Problem-Solving: Definition & Framing
- Complex Problem-Solving: Root Cause Analysis
- Complex Problem-Solving: Scenario Planning & Analysis
- Complex Problem-Solving: Systems Thinking
- Advanced Negotiation Techniques
- Assertive Communication
- Building Workplace Relationships
- Communicating under Stress
- Constructive Peer Feedback
- Cultural Competence
- Effective Cross-Team Communication
- Email Etiquette
- Emotional Literacy
- Interpreting Body Language
- Managing Anger
- Managing Up
- Negotiation: Foundations & Psychology
- Persuasion
- The Art of Storytelling
- Tone of Voice
- Using Body Language
- Being Curious
- Being Prepared to Fail
- Being Self-Aware
- Building Relationships & Networking
- Taking Calculated Risks
- The Entrepreneurial Mindset
- The Five Ps
- The Power of Imagination
- The Power of Influence
- Turning Ideas into Action
- Being Authentic
- Being Brave
- Being Confident
- Delegation and Empowerment
- Emotional & Cultural Intelligence
- Humility
- Inspiring Others
- Making Decisions
- Taking Accountability
- The Four Types of Leader
- Agility & Flexibility in Organizations
- Leadership Styles: Dominant
- Leadership Styles: Influencing
- Leadership Styles: Steadiness
- Leadership Styles: Conscientious
- The 7 Skills of Critical Thinking for Leaders
- Unlocking Team Dynamics through Understanding your Leadership Style
- Conflict Management
- Effective Meetings
- Facilitating Results
- Leading by Example
- Leading Remote Teams
- Making Deals
- Managers vs. Leaders
- Managing Change
- Motivating Others
- Promoting Talent
- Applying Emotional Intelligence
- Developing a High-Performing Team
- Giving Someone the Confidence to Lead
- Helping a Team Member Embrace Change
- Making the Right Decision for Long-Term Success
- Managing a Team Conflict Effectively
- Motivating a Disengaged Team
- Navigating a Difficult Conversation
- Rewarding Team Members’ Achievements
- Taking accountability for your actions
- Building Trust at a Distance
- Engaging Remote Workers
- Remote Goal Setting
- Remote Team Communication
- The Remote Leadership Model
- Building a Proactive Safety Culture
- The Consequences of poor H&S practices
- Understanding H&S Responsibilities
- What is Behavioural Safety?
- What is Safety Leadership?
- Creating Content for Impact
- Creative Thinking Techniques
- Creativity & Problem-Solving
- Ethics & Creativity
- Ideation & Generating Concepts
- Overcoming Creative Blocks
- Team Creativity & Collaboration
- The Future of Creativity (AI)
- User-Centered Design
- Using Visual Communication to Get Your Point
- A Healthy Manager is a Good Manager
- Being Positive
- Knowing when you’re wrong
- Leading with Commitment
- Leading with Empathy
- Leading with Energy
- Leading with Respect
- Recognizing & Rewarding Others
- The Power of Patience
- Using Humour
Personal Development
117 coursesTap a course family to expand the full list of modules.
- Dealing with the Change - Team Dynamics
- Discovering Your Strengths & Weaknesses
- How to Master Your Attention
- Internal Interview Preparation
- Managing Your Priorities
- Personal Development Plans & Sticking to Them
- Setting Stretch Goals
- Setting your Career Goals The Basics of MBTI & Career
- Development
- The First 30-60-90 Days
- The Importance of a Mentor
- The Transition from Team Leader to Manager
- Understanding the Managerial Role
- Unlocking Your Potential
- Working Smart
- Your Personal Brand Story
- Collaboration & Developing EQ in Teams
- Conflict Management using EQ
- Creativity and EQ
- Emotional Intelligence: Empathy
- Emotional Intelligence: Motivation
- Improving your EQ
- Self-Awareness
- Self-Regulation
- Social Skills
- What is EQ?
- How can I plan for my retirement?
- How can I reduce my carbon footprint?
- How can I spot fake news?
- How do I budget properly?
- How do I make a good first impression?
- How do I negotiate the best deal?
- How do I stop smoking?
- How do I write a cover letter?
- What are the basics of investing?
- What are the basics of nutrition?
- What do I look for when buying a car?
- What is a digital detox?
- What is digital currency?
- Why should I have insurance?
- Why should I put savings aside?
- Changing Negative Habits
- Finding Happiness Within Yourself
- Finding your Purpose & Passion
- Self-Limiting Beliefs
- The Power of Self-Reflection
- Breathing Techniques to Relax
- Dealing with Grief
- Feeling Lonely
- Learning to Let Go
- Learning to Stay Calm
- Living in the Moment
- Mindfulness
- Raising Low Self-Esteem
- Relaxation through Meditation
- Stress, Fear & Panic
- Approaching People & Introductions
- Carrying & Ending a Conversation
- Common Networking Pitfalls
- Following up with your Connections
- Key Traits of a Successful Networker
- Overcoming Shyness
- Preparing to Network (Research & Prep)
- Virtual Networking
- What is Networking?
- Your Personal Elevator Pitch
- How to delegate a task properly
- How to prepare a one-page business proposal
- How to mediate a conflict
- Reducing Sitting & Screen Time
- Taking Sleep Hygiene Seriously
- Building your Personal Brand
- LinkedIn & Social Media Networking
- LinkedIn - Using your Best Profile to Promote your Business
- Social Media - Hints & Tips (on What to Avoid)
- The Right way to use Social Media
- Good Money Habits: Personal Budget Management
- Learning to Save
- Setting Financial Goals
- Tackling Debt
- The Importance of Pensions
- Becoming a Master Orator
- Dealing with Nerves
- Power Posing
- Presentations & The Magic of Stories
- Presenting with Power: Hints & Tips
- Setting up for Successful Presentations
- Structuring your Presentations
- The Art of Breathing
- Using Positive Visualization
- What makes a good Presentation?
- Embracing Risk & Uncertainty
- Managing your own Decisions
- Obstacles to Decision-Making
- Risk & Decision-Making
- The Reward of Taking Risks
- Data-Driven Decision-Making
- Dealing with Stress
- Eating Healthily
- Kicking Bad Habits
- Promoting Health & Wellbeing at Work
- The Dangers of Sitting Down!
- The Importance of Exercise
- The Importance of Sleep
- Understanding Emotions
- Wellbeing & Productivity
- Work / Life Balance
- Social Connections
- Environmental Wellbeing
- Maintaining Healthy Business Relationships
- Managing Life Transitions
- Health Literacy
- Authentic Positivity
- The Benefits of Volunteering
- Creative Expression & Well-being
- Managing Anxiety
- How to Do a Digital Detox
Safety & Compliance
142 coursesTap a course family to expand the full list of modules.
- Active Shooter
- Anti-Bribery Practices
- Anti-Money Laundering
- Code of Conduct
- Compliance in Recruitment
- Conflict of Interest Contractor Management
- Data Ownership: The Importance of Data Accuracy
- Drug & Alcohol Abuse - Employee Version
- Drug and Alcohol Abuse
- Environmental, Social & Corporate Governance (ESG)
- Equality and Diversity
- Fire Safety Awareness
- Fire Warden: Roles & Responsibilities
- Managing Supply Chain Compliance
- Return-to-Work Compliance
- Sexual Harassment
- Sexual Harassment - Employee Version
- Sexual Harassment - Employer Version
- Whistleblowing
- Whistleblowing - The Business Version
- Modern Slavery
- Application Security Vulnerabilities
- Choosing a Cloud Vendor
- Coding & Cybersecurity
- Covert Crypto Mining
- Cybersecurity & Your Supply Chain
- Data Breaches
- Data Protection
- GDPR
- How to work well with your IT Teams
- Identity Theft
- Incident Management & Response
- Information Security
- Information Security & Governance
- Internet of Things Attacks
- IT Disaster Recovery & Fallback
- Keeping Your Data Safe
- Keeping Your Mobile Safe
- Network Security & Cloud Computing
- Password Management Applied
- PCI DSS (Payment Card Compliance)
- Penetration Testing
- Phishing & Anti-Spam Software
- Responding to a Cyber Ransom
- Secure Remote Working
- Security & Compliance Audits
- Security Doesn’t Stop at Work
- Social Engineering The Basics of Cryptography
- The Danger of Viruses & Malware
- The Power of a Strong Password
- The risks of public WiFi and the use of VPNs
- The Risks of Ransomware
- The Risks of Shadow IT
- Discovering Your Strengths & Weaknesses
- The Use of Passwordless Authentication
- Threat Monitoring
- Threat Surveillance (24/7 Monitoring)
- Types of VPNs
- Use of External Drives
- Wi-Fi Security
- Automation & Integration
- Cybersecurity
- Cybersecurity & HR
- Physical Security
- Secure File Sharing
- Security & AI
- Social Media Security Awareness
- Using Open-Source tools securely
- Going Net Zero
- Sustainability & Innovation
- Sustainable Construction
- The Benefits of Becoming a B Corp
- Wish Cycling
- The Circular Economy (for the Employee)
- Water Conservation
- Techniques for Waste Reduction
- Renewable Energy
- The Role of Biodiversity
- Environmental Management Systems (EMS)
- Eco-Friendly Office Practices
- Green Fleet Management
- Reducing the Use of Plastics
- ESG and Sustainability Reporting
- Accounting Ethics
- Anti-Corruption
- Dealing with Consumer Fraud
- Finance Roles - Pre-Employment
- Checks Financial Regulation Frameworks
- Gifts & Hospitality
- Greenwashing
- KYC - Know Your Customer
- Tax Evasion (Domestic & International)
- Trade Surveillance & Rogue Trading
- Creating Robust HACCP Plans
- Food Safety - The Last Mile
- Innovation in Packaging
- The Importance of Food Labelling
- Using Process Automation in Food Safety
- Food Allergy Awareness
- Food Fraud Prevention
- Food Safety & Cross Contamination
- Food Safety Management Systems
- Handling Food Safely
- Asbestos Hazard Management
- Basic Respiratory Protection
- Bloodborne Pathogens
- Chemical Hazards & Toxic Substances
- Cold Stress
- Confined Spaces
- Driver Safety
- Electrical Safety
- Fall Prevention
- First Aid: CPR
- Forklift Truck Safety
- Hand & Power Tools
- Hazard Communication
- Incident Investigation Ladder Safety
- Lockout / Tagout
- Machine Guarding
- Occupational Noise Exposure
- OSHA Severe Injury Reporting & Record Keeping
- OSHA Worker Rights & Protection
- PPE (Personal Protective Equipment)
- Safety Audits
- Spills & Hazardous Waste (HAZWOPER)
- The Dangers of Working in the Heat
- Trenching & Excavation
- Near Misses and Workplace Safety
- The Importance of Housekeeping
- The Role of Hygiene in the Workplace
- Washing your Hands
- Workplace Inspections
- Cable Management
- Don’t Speed on Site
- Don’t Walk & Text
- Driving & Using Your Phone
- Going Remote
- Manual Handling
- Reporting a Hazard
- Slips, Trips & Falls
- Use the Handrail
- Workstation Ergonomics
Sales & Service
112 coursesTap a course family to expand the full list of modules.
- Achieving Clarity
- Customer Service & Cultural Awareness
- Maintaining Composure
- Nurturing Customer Relationships
- Practicing Positivity
- Using the Right Language
- Cross-selling and Up-selling
- Customer Loyalty
- Customer Relationships
- Customer Service Mindset
- Customer Service Teamwork & Collaboration
- Different Types of Interactions
- Effective Problem Solving
- Going beyond Customer Service
- Handling Complaints Gracefully
- How to Say ‘No’
- Maintaining CS Across Channels
- Managing Customer Expectations
- Prioritization & Time Management
- The Importance of Brand
- Using Technology in Customer Service
- Anticipating Customers’ Needs
- Customer Service & Chatbots
- Customer Service & NPS
- Customer Service Coaching
- Customer Service is not a Cost Center
- Customer Service OKRs
- Customer Service through Social Media
- Empowering Customer Service
- Gaining Meaningful Feedback
- High-Touch Customer Service
- KPIs for Customer Service Teams
- Leading a Customer Service Team for the First Time
- Managing Remote Customer Service Teams
- Self-Service Customer Management
- The Role of The Helpdesk
- Tracking & Improving the Customer Experience
- Understanding Customer Types (Personas)
- Using Data in Customer Service
- Automating Customer Success
- Customer Loyalty
- Customer Success & Onboarding
- Customer Success KPIs
- Dealing with the End of a Customer Relationship
- Driving Customer Product Adoption
- Educating Customers
- Increasing & Expanding MRR (Revenue Growth)
- in Customer Success
- Managing Customer Escalations and Crisis Recovery
- Reducing Customer Churn
- Social Proof: Testimonials & Case Studies
- The Role of the Account Manager
- User Journeys & User Personas
- Automating Sales Processes
- Becoming a Subject Matter Expert
- Building Benefits**
- Closing Difficult Deals**
- Creating an Ideal Prospect Profile
- Creating your Pipeline**
- Cross-Cultural Negotiations (when Selling)
- Dealing with Sales Fear
- Designing your Sales Dashboard
- Discovery: Presenting
- Effective Presentations**
- Emotional Intelligence for Sales Success
- Follow Up, Follow Up, Follow Up
- How to Build Rapport***
- Importance of Sales Feedback**
- Keeping Prospects Engaged**
- Managing your Pipeline**
- Mastering Cold Calling
- Mastering Cold Emailing
- Networking in Sales
- Obtaining Commitment***
- Pre-Call Preparation & Planning
- Prioritizing Prospects***
- Qualifying Your Lead
- Questioning Skills***
- Reducing Sales Friction
- Researching Your Prospect***
- Resilience in Sales
- Sales & Tech Tools
- Sales Dashboard & Analytics
- Sales Listening Skills**
- Sales Proposals
- Sales Strategies - The Power of Resellers
- Sending Personalized Emails
- Shortening your Sales Cycle
- The Art of Sales Forecasting
- The Power of Referrals
- The Sales Pitch**
- Time Management in Sales
- Understand why Deals are Lost
- Video Prospecting
- Working your Call List
- Approach to Inbound & Outbound Sales
- Challenger Selling
- Conceptual Selling
- Cross-Selling, Upselling & Account Growth
- Gap Selling
- How to sell ethically
- NEAT Selling
- Selling the Proposed Solution**
- SNAP Selling
- Target Account Selling
- Value-Based Selling
- Virtual Selling
- Collecting Customer Information
- Defining Customer Success for Sales
- Managing a Successful Customer Handoff
- Sales & The Role in Onboarding
- Time for Renewal
Sector Specific
44 coursesTap a course family to expand the full list of modules.
- Duty of Care
- Handling Patient Data
- Infection Prevention & Control
- Mental Health in Healthcare
- Privacy & Dignity
- Principles of Public Health & Health Promotion
- Identifying & Preventing Healthcare Fraud
- Introduction to Healthcare Informatics
- Patient-Centred Care
- Healthcare Quality Improvement
- Common HIPAA Privacy Violations in the Workplace
- Introduction to the HIPAA revenue cycle
- Protected Health Information
- What are the HIPAA rules?
- What is HIPAA compliance?
- Being a HIPAA-Compliant Employee
- HIPAA & Cybersecurity
- Patient Rights
- The HIPAA Privacy Rule
- The HIPAA Security Rule
- Adopting a ‘Customer First’ Mindset
- Attention to Detail
- Coaching Retail Employees
- Commercial & Product Awareness Ethical Retail
- GDPR in a Retail Environment
- Handling Complaints - Taking Ownership
- The Importance of Store Windows
- The Self-Service Experience
- Using your Initiative
- Connecting with Customers
- Dealing with Stressful Situations
- Developing Product Knowledge
- Giving Advice (Confidently)
- Greeting Customers
- Service at the Cash Register
- Service with a Smile (Even When Tired)
- The Basics of Commercial Awareness
- The Desire to Help Others
- The Importance of Procedures
- Creating a Retail Experience - Not just Shopping
- Hyper-Personalization & Hyper-Localization
- Online Stores in Offline Spaces
- Retail & Augmented Reality
- Social Commerce
Technology
77 coursesTap a course family to expand the full list of modules.
- Deep Reinforcement Learning
- Ethics & Artificial Intelligence
- Harnessing the Power of AI
- What is Artificial Intelligence?
- What is Machine Learning?
- AI for Accessibility
- Building Chatbots with ChatGPT
- ChatGPT: Personal Development & Growing Your Career
- ChatGPT & Creating Content Part 1
- ChatGPT & Creating Content Part 2
- ChatGPT & Customer Support
- ChatGPT & Cybersecurity
- ChatGPT & Marketing
- ChatGPT & Translations
- ChatGPT for SQL Queries
- Create Effective Prompts
- Generative AI: A Tools Walkthrough
- Managing Your Data with ChatGPT
- Prompt Engineering: How to
- The Beginner’s Guide to Using ChatGPT
- The Ethical Use of AI in the Workplace
- Troubleshooting & Debugging with ChatGPT
- Coding: Ruby on Rails
- HTML Development for Everyone
- JavaScript for Everyone
- Low-Code / No-Code Platforms
- Open-Source Software
- PHP for Everyone Python for Everyone
- Understanding APIs Using SQL in Databases
- What is Coding?
- Design & Accessibility
- Designing and the Law
- eCommerce Design (Best Practice)
- Principles of Effective UI Design
- Web Design Basics
- Google Suite Overview & Google Calendar
- Introduction to Gmail
- Introduction to Google Docs (Parts 1-5)
- Introduction to Google Drive
- Introduction to Google Meet
- Introduction to Google Sheets (Parts 1-5)
- Introduction to Google Slides (Parts 1-4)
- Introduction to Excel - Advanced Formulas
- Introduction to Excel - Basic Formulas
- Introduction to Excel - Basic Navigation (Parts 1-3)
- Introduction to Excel - Conditional Formatting
- Introduction to Excel - Data Tools
- Introduction to Excel - Data Visualization
- Introduction to Excel - Pivot Tables
- Introduction to Excel - Review & Comment
- Introduction to Excel - VLOOKUP Function
- Excel: Statistical Analysis
- Excel: Advanced Formulas & Functions (Part 2)
- Excel: Macros & VBA Programming
- Excel: Data Visualization & Dashboarding
- Excel: Data Validation & Protection
- Excel: Data Import & Export
- Excel: Collaboration & Sharing
- Excel: Integration with Other Tools
- Excel: Scenario Analysis & What-If Analysis
- Excel: Custom Templates & Add-Ins
- Introduction to Microsoft OneDrive
- Introduction to Microsoft Outlook
- Introduction to Microsoft Teams
- Introduction to PowerPoint - Basic Navigation
- Introduction to PowerPoint - Inserting Objects
- Introduction to PowerPoint - Tables & Charts
- Introduction to PowerPoint - Working with Templates
- Introduction to Word - Basic Navigation
- Introduction to Word - Formatting Text (Parts 1-2)
- Introduction to Word - Inserting Objects
- Introduction to Word - Page Layouts, Review
- Emotional Design & User Engagement
- Gamifi cation in UI/UX
- Interaction & Prototypes
- Responsive Design
- Usability Testing & Research
Administrative Skills
12 coursesTap to expand the full list of courses in this category.
- Accountability in the Workplace
- Administrative Office Procedures
- Administrative Support
- Archiving and Records Management
- Business Writing
- Collaborative Business Writing
- Executive and Personal Assistants
- Meeting Management
- Organizational Skills
- Practical Bookkeeping
- Social Media in the Workplace
- Supply Chain Management
Career Development
17 coursesTap to expand the full list of courses in this category.
- Building Confidence and Assertiveness
- Communication Strategies
- Creative Problem Solving
- Creativity: Thinking Outside the Box
- Developing Creativity
- Digital Citizenship
- Entrepreneurship
- Interpersonal Skills
- Leadership Development for Women
- mLearning Essentials
- Negotiation Skills
- Personal Branding
- Project Management
- Telework and Telecommuting
- Ten Soft Skills You Need
- The Cloud and Business
- Time Management
Human Resources
22 coursesTap to expand the full list of courses in this category.
- Business Succession Planning
- Contract Management
- Crisis Management
- Developing a Lunch and Learn
- Diversity, Equity, and Inclusion
- Employee Onboarding
- Employee Recruitment
- Employee Termination Processes
- Generation Gaps
- Health and Wellness at Work
- Hiring Strategies
- Human Resource Management
- Managing Workplace Harassment
- Measuring Results from Training
- Millennial Onboarding
- Sensitivity Training
- Talent Management
- Train-The-Trainer
- Unconscious Bias
- Universal Safety Practices
- Workplace Harassment
- Workplace Violence
Personal Development
22 coursesTap to expand the full list of courses in this category.
- Adult Learning – Mental Skills
- Adult Learning – Physical Skills
- Anger Management
- Attention Management
- Being A Likeable Boss
- Critical Thinking
- Developing Emotional Intelligence
- Goal Setting and Getting Things Done
- Improving Mindfulness
- Improving Self-Awareness
- Increasing Your Happiness
- Job Search Skills
- Life Coaching Essentials
- Managing Personal Finances
- Managing Workplace Anxiety
- Personal Productivity
- Public Speaking
- Social Intelligence
- Social Learning
- Stress Management
- Taking Initiative
- Work-Life Balance
Sales and Marketing
26 coursesTap to expand the full list of courses in this category.
- Body Language Basics
- Call Center Training
- Coaching Salespeople
- Contact Center Training
- Creating a Great Webinar
- Employee Recognition
- Recognising Employee Excellence
- Event Planning
- High-Performance Teams Inside the Company
- High Performance Teams Remote Workforce
- In Person Sales
- Internet Marketing Fundamentals
- Marketing Basics
- Media And Public Relations
- Motivating Your Sales Team
- Multi-Level Marketing
- Overcoming Sales Objectives
- Presentation Skills
- Proposal Writing
- Prospecting and Lead Generation
- Sales Fundamentals
- Servant Leadership
- Social Media Marketing
- Telephone Etiquette
- Top 10 Sales Secrets
- Trade Show Staff Training
Supervisors and Managers
18 coursesTap to expand the full list of courses in this category.
- Budgets And Financial Reports
- Coaching And Mentoring
- Conducting Annual Employee Reviews
- Developing New Managers
- Employee Motivation
- Facilitation Skills
- Knowledge Management
- Leadership and Influence
- Lean Six Sigma
- Manager Management
- Middle Manager
- Office Politics For Managers
- Performance Management
- Self-Leadership
- Supervising Others
- Team Building Through Chemistry
- Trust Building and Resilience Development
- Virtual Team Building And Management
Workplace Essentials
23 coursesTap to expand the full list of courses in this category.
- Appreciative Inquiry
- Business Acumen
- Business Ethics
- Business Etiquette
- Change Management
- Civility In The Workplace
- Conflict Resolution
- Customer Service
- Customer Support
- Cyber Security
- Delivering Constructive Criticism
- Developing Corporate Behaviour
- Handling a Difficult Customer
- Networking Outside the Company
- Networking Within the Company
- Office Health and Safety
- Respect In the Workplace
- Responsibility In the Workplace
- Risk Assessment and Management
- Safety In The Workplace
- Team Building For Managers
- Teamwork And Team Building
- Workplace Bullying
Tech Proficiency
8 coursesTap to expand the full list of courses in this category.
- Access 2016 Essentials
- Outlook 2016 Essentials
- PowerPoint 2016 Essentials
- Word 2016 Essentials
- Excel 2016 Expert
- Excel 2016 Essentials
- Word 2016 Expert
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